Privacy Policy

Last Updated: October 30, 2025

Table of Contents

1. Introduction

This Privacy Policy outlines how Cassbana Technologies, owner of the brand "CASSBANA", collects, uses, and protects personal and institutional data provided by users ("you" or "customers") through Cassbana's electronic platforms and services. We are committed to protecting your privacy and ensuring the security of your data. Please read this Privacy Policy carefully before using any of Cassbana's digital products or services via our website or other platforms. Cassbana periodically reviews and updates this policy. Any modifications take effect immediately upon publication, with a new effective date. By continuing to use our website after changes are made, you acknowledge and agree to the updated policy. We encourage you to visit our website regularly to stay informed of the latest version. Cassbana Technologies ("the company," "we," "us") provides services to customers ("users," "clients") through electronic platforms. This policy explains the types of personal information we may collect, how we collect and use it, how it is stored and protected, and the rights you have regarding your data. This policy complies with the Personal Data Protection Laws of the Kingdom of Saudi Arabia, the Sultanate of Oman, and the Arab Republic of Egypt.

2. Purpose of This Privacy Policy

The purpose of this policy is to inform you about how we collect and process your personal data when you use our website or register on any Cassbana platform, including when you subscribe to promotional messages or communications. Please read this Privacy Policy together with our Terms and Conditions to fully understand how and why we use your data.

3. Data Controller

Cassbana Technologies (CASSBANA) is the data controller responsible for your personal information and website operations. You can contact us via email at Info@Cassbana.com. We have also appointed a Data Protection Officer (DPO) to oversee compliance with this policy. For any questions regarding data privacy or this policy, please contact our DPO through the same email address.

4. Information We Collect

We may collect the following types of information: Account, Profile, and Contact Details (Full name, ID number, phone number, email address, mailing address, business name, commercial registration number, national address, tax number, ownership documents, and establishment date); Transaction-Related Data (Financial and transactional information such as account balances, revenue, payment history, account activity, and transactions with Cassbana or third parties); Geolocation Data (Exact or approximate location information obtained via IP address, GPS, or device settings if you allow); and any Additional Information you choose to provide voluntarily.

5. Data Retention and User Rights

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request to access, modify, or delete your personal data at any time by contacting us. Cassbana may process your data in accordance with this policy to provide and improve our services.

6. Company Rights Regarding Data Collection

Cassbana reserves the right to collect personal information, including but not limited to your name, address, phone number, email, transaction data, and technical data (such as IP address, browser information, and cookies) as part of the data collection process for operational and security purposes.

7. How We Use Your Data

Your personal data is used in accordance with applicable laws to: Deliver Cassbana services and provide customer support; Process transactions and send related notifications; Resolve disputes and manage collections; Verify your identity; Detect and prevent fraud or illegal activities; Communicate service updates, promotions, or offers (if you've opted in); Personalize your experience and content; Conduct marketing, analytics, and research; and Fulfill Cassbana's legitimate business interests, provided your rights are not infringed.

8. Access to Your Information

You have the right to request access to your personal data, as well as to correct or update it. For your protection, we may require verification of your identity before granting access.

9. Minors' Personal Information

Cassbana does not knowingly collect data from individuals under the age of 18. If we become aware that such data has been collected, the related account will be closed and services terminated. Please notify us if you suspect that an underage user is registered.

10. Internal Access Restrictions

Access to your data is limited to authorized and trained personnel within Cassbana who need it to perform their duties. We maintain strict electronic, administrative, and physical safeguards to protect your data.

11. Exceptions to Access

Access to personal data may be restricted in the following cases: When required by law, regulation, or court order; When related to ongoing or potential legal proceedings; When disclosure would infringe on others' privacy or reveal trade secrets.

12. Updating Your Information

If your personal information changes or becomes outdated, please contact us to update it so that we can continue providing you with the best service possible.

13. Data Collection Methods

We collect data through: Application forms or usage of our services; Customer service interactions (including recorded calls); Online forms, emails, or social media communications; Website browsing and surveys; and Information provided directly by you or authorized representatives.

14. Third-Party Disclosure

Cassbana does not share your personal data with third parties except in the following cases: When required by law or government authorities; With auditors, accountants, and legal consultants; With payment verification or financial institutions; With debt collection agencies or insurance providers; With Cassbana affiliates to deliver and improve services; and For necessary communications via SMS, WhatsApp, email, or phone.

16. License to Use Personal Data

By using Cassbana's services, you grant the company a non-exclusive, perpetual, and royalty-free license to use your personal data as outlined in this policy for legitimate business purposes.

17. Opt-Out Option

You may opt out of receiving promotional messages at any time. However, this will not affect essential communications or data processing required for service provision or legal obligations.

18. Cookies

Cassbana uses cookies and IP tracking to enhance user experience and platform functionality. You may disable cookies through your browser settings, but doing so may limit access to certain features.

19. Purpose Limitation

We will only use your data for the purposes stated in this policy, unless a new use is compatible with the original purpose and permitted by law. If required, we will obtain your consent before using your data for other purposes.

20. Data Security

We implement advanced technical and organizational security measures to prevent unauthorized access, misuse, or loss of personal data. However, no system is completely secure, and Cassbana cannot guarantee absolute protection.

22. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Afterward, data will be securely deleted or anonymized.

23. User Verification

We may require additional information to verify your identity before granting access to or processing your data requests to ensure your privacy and security.

24. Response Time

We aim to respond to all data-related requests within 30 days. Complex or extensive requests may require more time, in which case we will notify you accordingly.